Refund Policy
At Valleywears, we take pride in the quality of our products and strive to ensure every item meets your expectations. However, if you receive a defective item, we are committed to making it right. Please review our comprehensive refund policy below.
Eligibility for Refunds
1. **Defective Merchandise:**
- Refunds are available only for items with manufacturing defects or damage. This includes issues such as fabric flaws, stitching errors, or other production-related problems.
- Customer errors such as ordering the wrong size, color, or product are not eligible for refunds.
How to Request a Refund
2. **Refund Request Process:**
- To request a refund, please contact our Customer Service team at [Customer Service Email] within 14 days of receiving your order. Include your order number, a description of the defect, and photographic evidence of the issue.
- Once your request is received, our team will review the information and provide further instructions.
Return Shipping
3. **Return Shipping Instructions:**
- If your refund request is approved, you will receive a Return Authorization Number (RAN) along with detailed return shipping instructions.
- Please ensure the defective item is returned in its original packaging, unworn, unwashed, and with all tags attached.
4. **Shipping Costs:**
- For defective items, Valleywears will cover the cost of return shipping. A prepaid shipping label will be provided to you.
- If the item is deemed not defective upon inspection, the customer will be responsible for the return shipping costs.
Refund Processing
5. **Inspection and Approval:**
- Once we receive the returned item, our Quality Control team will inspect it to verify the defect. This process typically takes 3-5 business days.
- If the item is confirmed to be defective, we will process your refund within 7 business days.
6. **Refund Method:**
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
#### Non-Refundable Items
7. **Exclusions:**
- Items that have been worn, washed, altered, or damaged due to customer handling are not eligible for a refund.
- Custom-made or personalized items are also non-refundable unless they are defective.
Contact Us
For any questions or further assistance, please contact our Customer Service team at info@jupitersterling.com or call us at 804.742.0083. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing Valleywears. Your satisfaction is our priority.
