Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase from glowbyvicki.com. Because hair extensions and wigs are considered personal and hygienic products, our return and refund policy has specific conditions to ensure product quality and safety for all of our customers.

Returns & Exchanges

• Eligibility: To be eligible for a return or exchange, the item must be unused, unworn, and in the original packaging with all tags and security ties intact.
• Timeframe: You must request a return within 7 days of receiving your order.
• Condition: Products that have been opened, worn, altered, washed, colored, cut, or have had tags/security seals removed are not eligible for return due to hygiene reasons.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to your original payment method within 5–10 business days.
• Please note: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item sent or defective product).

Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at info@glowbyvicki.com.

Non-Returnable Items

• Final sale or clearance items
• Custom-made wigs or special-order products
• Any item not returned in its original condition

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Order Issues

If your order arrives defective, incorrect, or missing items, please contact us within 48 hours of delivery with photos so we can quickly resolve the issue.